incident.io vs PagerDuty
Which automation & integration tool is right for you? Compare features, pricing, and user reviews to make the best choice.
incident.io
From $15Free plan
Engineering teams that respond to incidents in Slack or Microsoft Teams and want polished response, status pages and postmortems, with on-call available as an add-on.
vs
PagerDuty
From $21Free plan
Larger ops and SRE organizations that need mature paging, escalation and the widest set of alert-source integrations.
Side by side
| incident.io | PagerDuty | |
|---|---|---|
| Pricing | Free (Basic); paid from $15/user/month (Team, annual) | Free (up to 5 users); paid from $21/user/month (Professional, annual) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Engineering teams that respond to incidents in Slack or Microsoft Teams and want polished response, status pages and postmortems, with on-call available as an add-on. | Larger ops and SRE organizations that need mature paging, escalation and the widest set of alert-source integrations. |
Pros and cons
incident.io
Pros
- Free Basic plan with on-call for one team and a status page
- Team plan is $15/user/month on annual billing
- The Slack and Teams experience is the core of the product
- Status pages included on every plan
Cons
- On-call costs extra on Team ($10) and Pro ($20) per user
- Team allows only 2 schedules and 3 workflows
- AI Investigations is a paid add-on
PagerDuty
Pros
- Largest integration catalog in this comparison (750+)
- Free plan for up to 5 users
- Simple per-user Professional price
- Platform plans bundle AI actions and event volume
Cons
- Status pages, AIOps and generative AI are extra on Professional
- Big price jump from Professional to the platform plans
- Free plan limited to 1 schedule and 100 SMS or phone notifications a month
Sarah Chen