Automation & Integration
incident.io
From $15Free plan
Engineering teams that respond to incidents in Slack or Microsoft Teams and want polished response, status pages and postmortems, with on-call available as an add-on.
Quick overview
- Pricing
- Free (Basic); paid from $15/user/month (Team, annual)
- Plans
- Basic: free forever, Slack or Microsoft Teams incident response, on-call for a single team, 1 schedule, 1 workflow, 2 integrations, 1 public status page. Team: $15/user/month billed annually or $19 monthly; on-call add-on $10/user/month; 2 schedules, 3 workflows, unlimited integrations. Pro: $25/user/month; on-call add-on $20/user/month; unlimited schedules, private incidents, AI-native postmortem editor, custom dashboards, live call routing on 1 number. Enterprise: custom, with SCIM, audit logs, custom RBAC and a 99.99% uptime SLA. Standalone on-call: $20/user/month. Investigations (AI root cause analysis) is an add-on on Pro and Enterprise.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Incident response that runs inside Slack or Microsoft Teams
- On-call scheduling with shadow rotations, holidays, cover requests and WhatsApp escalations
- Public, internal and customer status pages
- AI Scribe, suggestions, AI-drafted postmortems and Investigations
- Catalog, Workflows, API and MCP
Pros
- Free Basic plan with on-call for one team and a status page
- Team plan is $15/user/month on annual billing
- The Slack and Teams experience is the core of the product
- Status pages included on every plan
Cons
- On-call costs extra on Team ($10) and Pro ($20) per user
- Team allows only 2 schedules and 3 workflows
- AI Investigations is a paid add-on
Sarah Chen