Customer Support
Jira Service Management
From $21.50Free plan
Small companies where support works closely with engineers on Jira, or where the same team handles customer tickets and internal IT requests.
Quick overview
- Pricing
- Free (3 agents); Standard listed at $21.50/agent/month
- Plans
- Sold in Atlassian's Service Collection. Free for 3 agents. Monthly billing as listed: Standard $21.50, Premium $55.28 per agent/month; per-agent price varies with team size and annual billing saves up to 17%. Enterprise custom (201+ users). 14-day trial on paid plans.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 2 comparisons
Key features
- Customer portal, email and chat channels including Slack and Microsoft Teams
- Forms, workflows and queues with built-in automation
- Alerts, on-call schedules and incident templates
- Embedded knowledge base
- Rovo AI agents and asset management from Standard
Pros
- Free plan for 3 agents with portal, knowledge base and automation
- Direct link between support tickets and Jira work
- IT features like on-call, incidents and assets
- Annual billing saves up to 17%
Cons
- Feels like a service portal rather than a friendly inbox
- More technical to set up than customer-first help desks
- More tool than a customer-only support team needs
Jira Service Management in our comparisons
Customer Support
+2
Marcus WilliamsUpdated October 2026
Best Help Desk Software for Small Business
Pick Help Scout if your small team mostly answers email and wants something easy and free to start. Pick Freshdesk for structured ticketing on a budget, or Zoho Desk for the lowest cost.
+2Marcus WilliamsUpdated October 2026Automation & Integration
Sarah ChenUpdated October 2026
Best Incident Management Software
incident.io is the best incident management software for most engineering teams: Slack- and Teams-native response, a free plan, and $25/user/month for Team plus on-call on annual billing. PagerDuty suits large on-call organizations, Better Stack is the best value if you also need uptime monitoring, and Jira Service Management is the natural move off Opsgenie.
+2
Sarah ChenUpdated October 2026