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From $7Free planG2 4.4 · 8,002 reviews

Cost-conscious small businesses and Zoho users that want a capable help desk with a free plan for 3 users and paid tiers from $7 per agent/month.

Visit Zoho Desk ↗See full comparison

Quick overview

Pricing
Free (3 users); paid from $7/agent/month (annual)
Plans
Free plan with 3 user licenses. USD per agent/month billed annually (monthly in brackets): Express $7 ($9), Standard $14 ($20), Professional $23 ($35), Enterprise $40 ($50). 15-day free trial, no credit card.
G2 rating
4.4 / 5.0
Comparisons
Featured in 3 comparisons

Key features

  • Email, social media and web form ticketing from the Express plan
  • AI agents (bring your own key or Zoho's model) and Zia AI on Professional
  • Knowledge base, community forum and answer bot from Standard
  • Telephony, Blueprints and multi-department support on Professional
  • Live chat through Zoho SalesIQ and multi-brand help centers on Enterprise

Pros

  • Free plan for 3 users and the lowest paid entry price here
  • Four paid tiers let you pay only for what you use
  • Deep links with Zoho CRM and other Zoho apps
  • Telephony and guided processes available without enterprise pricing

Cons

  • Knowledge base starts on Standard, not Express
  • Interface takes longer to learn than Help Scout
  • Monthly billing costs noticeably more than annual

Zoho Desk in our comparisons

Customer Support

Best Help Desk Software for Small Business

Pick Help Scout if your small team mostly answers email and wants something easy and free to start. Pick Freshdesk for structured ticketing on a budget, or Zoho Desk for the lowest cost.

+2
Marcus WilliamsUpdated October 2026
Customer Support

Freshdesk alternatives

Stay with Freshdesk if you want low-cost email ticketing. Move to Zendesk for full omnichannel at scale, Help Scout for a simple personal inbox, or Zoho Desk for the lowest price.

+3
Marcus WilliamsUpdated October 2026
Customer Support

Zendesk alternatives

Pick Freshdesk for Zendesk-style ticketing at a lower price with the first 500 AI sessions included. Stay with Zendesk if you need every channel in one suite and can budget for per-resolution AI.

+2
Marcus WilliamsUpdated October 2026