Zoho Desk
Entry plan
$7.00 × 10 seats$70.00
× 12 months$840.00
Per year
$7.00 per person / mo
$840
Zoho Desk vs HelpDesk
Compare with for .
Zoho Desk
84%
match · $840/yr
HelpDesk
36%
match · $2,280/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
HelpDesk
Entry plan
$19.00 × 10 seats$190.00
× 12 months$2,280.00
Per year
$19.00 per person / mo
$2,280
Zoho Desk
From $7Free plan
G2 4.4 · 8,002 reviewsCost-conscious small businesses and Zoho users that want a capable help desk with a free plan for 3 users and paid tiers from $7 per agent/month.
vs
HelpDesk
From $19
Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan.
Side by side
| Zoho Desk | HelpDesk | |
|---|---|---|
| Pricing | Free (3 users); paid from $7/agent/month (annual) | From $19/user/month (annual) |
| G2 Rating | 4.4 (8,002 reviews) | Not yet verified |
| Best For | Cost-conscious small businesses and Zoho users that want a capable help desk with a free plan for 3 users and paid tiers from $7 per agent/month. | Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan. |
Pros and cons
Zoho Desk
Pros
- Free plan for 3 users and the lowest paid entry price here
- Four paid tiers let you pay only for what you use
- Deep links with Zoho CRM and other Zoho apps
- Telephony and guided processes available without enterprise pricing
Cons
- Knowledge base starts on Standard, not Express
- Interface takes longer to learn than Help Scout
- Monthly billing costs noticeably more than annual
HelpDesk
Pros
- Chat, Messenger and SMS channels on the $19 Essential plan
- Clean, easy interface
- Made by the company behind LiveChat
- Published AI allowances on each plan
Cons
- Steep jump from Essential ($19) to Growth ($79)
- Essential allows only 3 ticketing rules
- 10 AI resolutions a month on Essential is a small allowance
Marcus Williams