Zendesk Suite
Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600
Per agent
Zendesk Suite vs HelpDesk
Compare with for .
Zendesk Suite
45%
match · $6,600/yr
HelpDesk
59%
match · $2,280/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
HelpDesk
Entry plan
$19.00 × 10 seats$190.00
× 12 months$2,280.00
Per year
$19.00 per person / mo
$2,280
Zendesk Suite
From $19
G2 4.3 · 7,101 reviewsSmall companies that expect to grow into a large, multi-channel support team and want a platform with a deep app ecosystem they will not outgrow.
vs
HelpDesk
From $19
Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan.
Side by side
 Zendesk Suite | HelpDesk | |
|---|---|---|
| Pricing | From $19/agent/month (Support Team, annual); Suite from $55 | From $19/user/month (annual) |
| G2 Rating | 4.3 (7,101 reviews) | Not yet verified |
| Best For | Small companies that expect to grow into a large, multi-channel support team and want a platform with a deep app ecosystem they will not outgrow. | Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan. |
Pros and cons
Zendesk Suite
Pros
- Widest channel coverage in one workspace on Suite plans
- Strong automation and routing options
- Large app marketplace and integrations
- Clear path from small team to enterprise
Cons
- The useful all-channel package starts at $55 per agent/month (annual)
- Support Team ($19) is email ticketing only
- Setup and AI resolutions beyond the allowance add time and cost
HelpDesk
Pros
- Chat, Messenger and SMS channels on the $19 Essential plan
- Clean, easy interface
- Made by the company behind LiveChat
- Published AI allowances on each plan
Cons
- Steep jump from Essential ($19) to Growth ($79)
- Essential allows only 3 ticketing rules
- 10 AI resolutions a month on Essential is a small allowance
Marcus Williams