Customer Support
HelpDesk
From $19
Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan.
Quick overview
- Pricing
- From $19/user/month (annual)
- Plans
- Per user/month, annual (monthly in brackets): Essential $19 ($25), Growth $79 ($99), Enterprise custom. 14-day free trial on every plan. AI resolutions included: 10/month on Essential, 200/month on Growth; extra 50-pack $49.50.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Multichannel inbox for email, chat, Messenger and SMS
- Automated assignment, canned responses and ticketing rules
- AI agent, reply suggestions and AI text edits
- Ticket summaries and tag suggestions on Growth
- Works alongside LiveChat (same company, Text) and integrates with Shopify
Pros
- Chat, Messenger and SMS channels on the $19 Essential plan
- Clean, easy interface
- Made by the company behind LiveChat
- Published AI allowances on each plan
Cons
- Steep jump from Essential ($19) to Growth ($79)
- Essential allows only 3 ticketing rules
- 10 AI resolutions a month on Essential is a small allowance
Marcus Williams