Customer Support
Helply (formerly Groove)
From $49
Small B2B and B2C teams that want unlimited users and expect AI to handle a large share of their queue, paying for AI work instead of seats.
Quick overview
- Pricing
- From $49/month for 500 credits, unlimited users
- Plans
- No per-user fees. Monthly credit blocks from $49 (500 credits); Helply's estimator prices a 7,000-credit block at $399/month; Enterprise above 32,000 credits. Credits per AI action: 1 (simple), 4 (one or two systems), 12 (multi-system). Annual billing 15% off. 14-day trial with 1,000 credits, no card.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Inbox and ticketing with unlimited users
- AI agents that draft, answer and run background tasks
- Knowledge base, analytics and workflows
- Channels including email, chat widget, Slack, Microsoft Teams, WhatsApp and phone/SMS
- Credit-based AI pricing with a spending cap and auto top-up
Pros
- Unlimited users, even on the $49 plan
- Spending cap defaults to your block price
- No credits charged for failed actions, rejected drafts or setup
- Unused monthly credits roll over for one month
Cons
- Costs depend on AI usage and are harder to forecast than seats
- New product with a shorter track record than the others here
- Classic Groove reviews and history do not carry over
Marcus Williams