Freshdesk
Growth
$19.00 × 10 seats$190.00
× 12 months$2,280.00
Per year
$19.00 per person / mo
$2,280
Per agent
Freshdesk vs HelpDesk
Compare with for .
Freshdesk
70%
match · $2,280/yr
HelpDesk
59%
match · $2,280/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
HelpDesk
Entry plan
$19.00 × 10 seats$190.00
× 12 months$2,280.00
Per year
$19.00 per person / mo
$2,280
Freshdesk
From $19
G2 4.4 · 3,817 reviewsSmall businesses that want structured ticketing with SLAs, a customer portal and an included AI agent allowance at a low starting price.
vs
HelpDesk
From $19
Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan.
Side by side
 Freshdesk | HelpDesk | |
|---|---|---|
| Pricing | From $19/agent/month (annual) | From $19/user/month (annual) |
| G2 Rating | 4.4 (3,817 reviews) | Not yet verified |
| Best For | Small businesses that want structured ticketing with SLAs, a customer portal and an included AI agent allowance at a low starting price. | Small businesses that already use LiveChat, or teams that want a simple ticket-first help desk with chat, Messenger and SMS on the entry plan. |
Pros and cons
Freshdesk
Pros
- Full ticketing, portal and knowledge base from $19 per agent/month (annual)
- 500 AI agent sessions included before extra charges
- Day passes for occasional helpers
- Clear upgrade path to routing, SLAs and governance features
Cons
- No free plan, only a 14-day trial
- Big price jump from Growth ($19) to Pro ($55)
- More settings than a 2 or 3 person team needs
HelpDesk
Pros
- Chat, Messenger and SMS channels on the $19 Essential plan
- Clean, easy interface
- Made by the company behind LiveChat
- Published AI allowances on each plan
Cons
- Steep jump from Essential ($19) to Growth ($79)
- Essential allows only 3 ticketing rules
- 10 AI resolutions a month on Essential is a small allowance
Marcus Williams