Automation & Integration
PagerDuty
From $21Free plan
Larger ops and SRE organizations that need mature paging, escalation and the widest set of alert-source integrations.
Quick overview
- Pricing
- Free (up to 5 users); paid from $21/user/month (Professional, annual)
- Plans
- Free: up to 5 users, 1 on-call schedule, 1 escalation policy, basic chat, 100 SMS or phone notifications per month. Professional: $21/user/month billed annually or $25 monthly, adds an improved chat experience and post-incident reviews. Add-ons sold separately (prices not published): AIOps, PagerDuty Advance (generative AI), Runbook Automation, Status Pages, Live Call Routing. PD Reliability Platform (annual fee): Starter $2,800/year (10 seats), Essential $12,000/year (20 seats), Plus $48,000/year (50 seats), Ultimate custom (500 seats), each with bundled event volume and AI actions.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- On-call scheduling with custom rotations and escalation policies
- End-to-end incident handling from Slack or Microsoft Teams
- Alert deduplication, routing rules and event rules
- Service directory mapping business services to technical services
- 750+ integrations
- AI agents (SRE Agent, Scribe Agent) and PagerDuty Advance
Pros
- Largest integration catalog in this comparison (750+)
- Free plan for up to 5 users
- Simple per-user Professional price
- Platform plans bundle AI actions and event volume
Cons
- Status pages, AIOps and generative AI are extra on Professional
- Big price jump from Professional to the platform plans
- Free plan limited to 1 schedule and 100 SMS or phone notifications a month
Sarah Chen