PagerDuty vs FireHydrant
Which automation & integration tool is right for you? Compare features, pricing, and user reviews to make the best choice.
PagerDuty
From $21Free plan
Larger ops and SRE organizations that need mature paging, escalation and the widest set of alert-source integrations.
vs
FireHydrant
From $25Free plan
Teams that want repeatable, runbook-driven incident processes, and organizations already using Freshworks' Freshservice.
Side by side
| PagerDuty | FireHydrant | |
|---|---|---|
| Pricing | Free (up to 5 users); paid from $21/user/month (Professional, annual) | Free (up to 10 responders); paid from $25/responder/month (Pro, annual) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Larger ops and SRE organizations that need mature paging, escalation and the widest set of alert-source integrations. | Teams that want repeatable, runbook-driven incident processes, and organizations already using Freshworks' Freshservice. |
Pros and cons
PagerDuty
Pros
- Largest integration catalog in this comparison (750+)
- Free plan for up to 5 users
- Simple per-user Professional price
- Platform plans bundle AI actions and event volume
Cons
- Status pages, AIOps and generative AI are extra on Professional
- Big price jump from Professional to the platform plans
- Free plan limited to 1 schedule and 100 SMS or phone notifications a month
FireHydrant
Pros
- Free plan for up to 10 responders
- On-call included on Pro
- Unlimited public status pages and a service catalog on Pro
- Built-in migration from PagerDuty and Opsgenie
Cons
- AI features are Enterprise only
- Pro is annual billing only and capped at 5 integrations
- SMS and voice cost extra, and alert-based Signals billing is hard to forecast
Sarah Chen