Zendesk AI
Suite Team
$55.00 × 10 seats$550.00
× 12 months$6,600.00
Per year
$55.00 per person / mo
$6,600
Per agent
Zendesk AI vs Decagon
Compare with for .
Zendesk AI
58%
match · $6,600/yr
Decagon
32%
match · quote
Zendesk AI is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Decagon
Sales quote
No public priceask sales
Per year
Quote
No public price
Zendesk AI
From $55
G2 4.3 · 7,101 reviewsTeams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets.
vs
Decagon
From Custom
Large consumer brands that want a highly customized AI concierge and are ready to work closely with a vendor on rollout.
Side by side
 Zendesk AI | Decagon | |
|---|---|---|
| Pricing | Included with Suite from $55/agent/month (annual); extra resolutions $1.50-$2.00 | Custom pricing: per conversation or per resolution |
| G2 Rating | 4.3 (7,101 reviews) | Not yet verified |
| Best For | Teams already on Zendesk, or choosing a full help desk, who want AI agents and agent assist from the same vendor that runs their tickets. | Large consumer brands that want a highly customized AI concierge and are ready to work closely with a vendor on rollout. |
Pros and cons
Zendesk AI
Pros
- AI is native to the ticketing, help center and reporting you already use
- Some automated resolutions are included with every plan
- Wide language coverage (80 languages per Zendesk)
- Large app marketplace and mature admin controls
Cons
- The included allowance is small (5 to 10 resolutions per agent per month), so most volume is billed extra
- Copilot is a separate $50/agent/month add-on
- Best value only if you also use Zendesk as your help desk
Decagon
Pros
- AOPs let CX teams describe workflows in plain language
- Choice of per-conversation or per-resolution pricing
- Built-in experiments and QA monitoring
- Voice, chat and email from one agent
Cons
- No public prices or trial
- Aimed at enterprise volumes, not small teams
- Fewer published integration details than Ada or Forethought
Marcus Williams