Intercom Fin
Essential
$29.00 × 10 seats$290.00
× 12 months$3,480.00
Per year
$29.00 per person / mo
$3,480
Plus $0.99 per Fin AI resolution
Intercom Fin vs Decagon
Compare with for .
Intercom Fin
61%
match · $3,480/yr
Decagon
32%
match · quote
Intercom Fin is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Decagon
Sales quote
No public priceask sales
Per year
Quote
No public price
Intercom Fin
From $0.99
G2 4.5 · 3,925 reviewsSupport teams of any size that want a mature AI agent with a published per-outcome price, either on Intercom's help desk or bolted onto the help desk they already run.
vs
Decagon
From Custom
Large consumer brands that want a highly customized AI concierge and are ready to work closely with a vendor on rollout.
Side by side
 Intercom Fin | Decagon | |
|---|---|---|
| Pricing | $0.99 per outcome; Intercom seats from $29/month (annual) | Custom pricing: per conversation or per resolution |
| G2 Rating | 4.5 (3,925 reviews) | Not yet verified |
| Best For | Support teams of any size that want a mature AI agent with a published per-outcome price, either on Intercom's help desk or bolted onto the help desk they already run. | Large consumer brands that want a highly customized AI concierge and are ready to work closely with a vendor on rollout. |
Pros and cons
Intercom Fin
Pros
- Public, simple price: $0.99 per outcome, no seat fee when used on another help desk
- Runs on top of most major help desks, so you don't have to migrate
- Broad channel coverage, including voice and email
- 14-day trial with unlimited outcomes lets you measure resolution rate on real traffic
Cons
- Per-outcome billing makes monthly cost rise with volume and is harder to cap
- Lead qualifications are billed at $9.99 each, which adds up for sales-heavy chat
- Getting the most out of Procedures and data connectors takes setup time and clean help content
Decagon
Pros
- AOPs let CX teams describe workflows in plain language
- Choice of per-conversation or per-resolution pricing
- Built-in experiments and QA monitoring
- Voice, chat and email from one agent
Cons
- No public prices or trial
- Aimed at enterprise volumes, not small teams
- Fewer published integration details than Ada or Forethought
Marcus Williams