Customer Support
Olark
From $29
B2B and service businesses that use chat mainly to qualify leads and push them into HubSpot or Salesforce, and value an accessible chat widget.
Quick overview
- Pricing
- $29/agent/month (human-only); AI agent $400/month (annual)
- Plans
- Human-only live chat is $29 per agent per month with a 14-day free trial, no card. The Standard AI Website Agent is $400/month billed annually ($4,800/year), including 1 human seat and unlimited AI conversations; extra human seats are $29/agent/month. Custom enterprise plans add SSO, regional routing and custom workflows.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Live chat with searchable transcripts and transcript export
- HubSpot and Salesforce CRM integrations
- Proactive triggers based on pages viewed, time on site, scroll depth and UTM source
- WCAG 2.1 AA certified chatbox
- Optional AI Website Agent with unlimited conversations at a flat price
Pros
- Simple per-agent pricing for human-only chat
- AI agent has a flat price with no per-conversation fees
- Accessibility certification (WCAG 2.1 AA) for the chatbox
- CRM integrations aimed at sales teams
Cons
- No free plan
- The AI agent's $4,800/year price is high for a very small business
- Fewer support channels (social, messaging apps) than Tidio or Zoho SalesIQ
Marcus Williams