Customer Support
Zoho SalesIQ
From $7Free plan
Small businesses that already use Zoho CRM or Zoho Desk, or B2B teams that want visitor tracking and lead scoring with chat at a low per-operator price.
Quick overview
- Pricing
- Free (3 operators); paid from $7/operator/month (annual)
- Plans
- Free: 3 operator licenses, 10K tracked visitors a month, 100 operator chat sessions a month, no chatbot. Per operator per month, billed yearly (monthly in brackets): Basic $7 ($10), Professional $12.75 ($17), Enterprise $20 ($25). Basic adds 1 chatbot with 25K bot sessions, 1,000 operator chat sessions and 50K tracked visitors; Professional and Enterprise have unlimited operator chat sessions. 15-day free trial, no card.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Live chat with real-time visitor tracking and lead and company scoring
- Codeless or programmable chatbots and Zia AI (Answer Bot, summaries)
- Messaging channels: WhatsApp, Instagram, Messenger, Telegram, Line and WeChat
- Audio calls, video calls and screen sharing from the chat window (Basic and up)
- Mobile SDK for iOS, Android, React Native and Flutter apps
Pros
- Lowest per-operator price here ($7 on annual billing)
- Free plan for 3 operators
- Visitor tracking and lead scoring built in, useful for B2B sales
- Audio, video and screen sharing included from Basic
Cons
- Free plan caps operator chats at 100 sessions a month and has no chatbot
- Basic plan caps operator chats at 1,000 sessions a month
- Interface and settings are dense for a first-time user
Marcus Williams