Crisp

From $45Free plan

Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent.

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Quick overview

Pricing: Free plan (2 seats); paid from $45/month per workspace
Plans: Monthly prices per workspace, VAT not included. Free: 2 seats, 100 customer profiles, website chat and Shopify data sync. Mini $45/month: 4 seats, 5,000 profiles, $5 of AI credits (about 90 automated conversations). Essentials $95/month: 10 seats, 50,000 profiles, $25 of AI credits (about 450 automated conversations), WhatsApp, Instagram and SMS. Plus $295/month: 20 seats, 200,000 profiles, $75 of AI credits (about 1,350 automated conversations). Extra seats $10/month. Yearly billing can be turned on in the app; yearly prices are not listed. 14-day trial on paid plans.
G2 rating: Not yet verified
Comparisons: Featured in 2 comparisons

Key features

Shopify orders, order status, shipping and tracking shown next to the conversation
Refunds can be triggered from Crisp, per Crisp's Shopify integration page
AI agent tools to get order details, get the customer's address and update the shipping address
Shared inbox for chat, email, Messenger and (from Essentials) WhatsApp, Instagram and SMS
Flat price per workspace with a set number of seats

Pros

Free plan includes Shopify data sync
Flat workspace price: 4 seats for $45, 10 seats for $95
No conversation caps on human chats, per Crisp's pricing page
AI agent can update a shipping address while the order is still editable

Cons

Free plan has only 2 seats and 100 customer profiles
Price of extra AI credits is not published
Social and WhatsApp channels start at the $95 Essentials plan
Smaller Shopify App Store review base than Tidio or Gorgias

Crisp in our comparisons

E-commerce

Best Live Chat for Shopify

Pick Tidio for most Shopify stores: a free plan, paid plans from $29/month and refunds or cancellations from the chat. Pick Gorgias once support volume grows, or Shopify Inbox if you want free chat only.

Marcus WilliamsUpdated October 2026

Customer Support

Best Live Chat Software for Small Business

Pick Tidio for a free or low-cost start with AI you can add later. Pick tawk.to if the budget is zero, or Crisp for a flat price that covers a team of up to 10.

Marcus WilliamsUpdated October 2026