E-commerce
Shopify Inbox
From FreeFree plan
Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin.
Quick overview
- Pricing
- Free
- Plans
- Free app from Shopify, available to stores on the Basic, Grow, Advanced or Shopify Plus plan. The optional Inbox agent (AI) is opt-in and needs an active online store and new customer accounts. No paid tiers.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Free online store chat managed from the Inbox page in your Shopify admin and the Inbox mobile apps
- Opt-in Inbox agent (AI) trained on your catalog, policies and store content
- Inbox agent can recommend products, add them to the cart and look up orders after the customer signs in
- Customer profile shows order details for signed-in customers
- Share existing discount codes that apply to the cart in one click
Pros
- Free, made by Shopify, no extra billing
- Inbox agent is free and replies in the customer's language
- Pulls catalog, inventory and policies automatically
- Built-in analytics such as orders assisted and buyer satisfaction
Cons
- Works only in your online store's chat widget, not email or social
- No refunds, cancellations or order edits from the chat
- Order details only show for signed-in customers; legacy customer accounts are not supported by the agent
- Not available on the Shopify Starter plan
Marcus Williams