Gorgias
Entry plan
Flat price, whole team$10.00
× 12 months$120.00
Per year
$1.00 per person / mo
$120
Gorgias vs Shopify Inbox
Compare with for .
Gorgias
53%
match · $120/yr
Shopify Inbox
71%
match · $0/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Shopify Inbox
Free
Free to use$0.00
Per year
$0
Free to start
Gorgias
From $10
G2 4.6 · 582 reviewsGrowing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin.
vs
Shopify Inbox
From FreeFree plan
Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin.
Side by side
| Gorgias | Shopify Inbox | |
|---|---|---|
| Pricing | From $10/month (50 tickets); Basic $60/month ($50/month billed annually) | Free |
| G2 Rating | 4.6 (582 reviews) | Not yet verified |
| Best For | Growing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin. | Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin. |
Pros and cons
Gorgias
Pros
- Deepest order actions of this group: edit, refund and cancel in the ticket
- Not priced per seat; Basic and up allow up to 500 agents
- Covers chat, email, SMS, social and voice in one place
- Starter plan at $10/month for very small stores
Cons
- Ticket-based billing makes costs hard to predict in busy seasons
- AI Agent interactions are charged and also count as tickets
- No free plan; the jump from Basic ($60) to Pro ($360) is steep
Shopify Inbox
Pros
- Free, made by Shopify, no extra billing
- Inbox agent is free and replies in the customer's language
- Pulls catalog, inventory and policies automatically
- Built-in analytics such as orders assisted and buyer satisfaction
Cons
- Works only in your online store's chat widget, not email or social
- No refunds, cancellations or order edits from the chat
- Order details only show for signed-in customers; legacy customer accounts are not supported by the agent
- Not available on the Shopify Starter plan
Marcus Williams