Tidio
Entry plan
Flat price, whole team$24.17
× 12 months$290.04
Per year
$2.42 per person / mo
$290
Tidio vs Gorgias
Compare with for .
Tidio
56%
match · $290/yr
Gorgias
71%
match · $120/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Gorgias
Entry plan
Flat price, whole team$10.00
× 12 months$120.00
Per year
$1.00 per person / mo
$120
Tidio
From $29Free plan
Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later.
vs
Gorgias
From $10
G2 4.6 · 582 reviewsGrowing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin.
Side by side
| Tidio | Gorgias | |
|---|---|---|
| Pricing | Free plan; paid from $29/month ($24.17/month billed annually) | From $10/month (50 tickets); Basic $60/month ($50/month billed annually) |
| G2 Rating | Not yet verified | 4.6 (582 reviews) |
| Best For | Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later. | Growing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin. |
Pros and cons
Tidio
Pros
- Real free plan with 50 conversations a month and 10 seats
- Order view, refunds, cancellations and address edits from the inbox
- Pricing is per conversation volume, not per seat
- Lyro AI can be bought separately in small blocks
Cons
- Billing is based on conversation volume, so busy months push you into higher tiers
- Lyro is a separate add-on with its own conversation quota
- Higher tiers (Plus, Premium) jump to $300/month and quote-based pricing
Gorgias
Pros
- Deepest order actions of this group: edit, refund and cancel in the ticket
- Not priced per seat; Basic and up allow up to 500 agents
- Covers chat, email, SMS, social and voice in one place
- Starter plan at $10/month for very small stores
Cons
- Ticket-based billing makes costs hard to predict in busy seasons
- AI Agent interactions are charged and also count as tickets
- No free plan; the jump from Basic ($60) to Pro ($360) is steep
Marcus Williams