Gorgias

Growing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin.

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Quick overview

Pricing: From $10/month (50 tickets); Basic $60/month ($50/month billed annually)
Plans: USD, priced by billable tickets, not seats. Starter $10/month (monthly only), 50 tickets, 3 agents, $0.40 per extra ticket. Basic $60/month or $600/year, 300 tickets, up to 500 agents, $40 per extra 100 tickets. Pro $360/month or $3,600/year, 2,000 tickets. Advanced $900/month or $9,000/year, 5,000 tickets. Pro and Advanced: $36 per extra 100 tickets, up to 500 agents. Enterprise: custom. AI Agent: $0.90 per automated interaction on annual contracts, $1.00 on monthly, and each AI interaction also counts as a helpdesk ticket. 7-day free trial.
G2 rating: 4.6 / 5.0
Comparisons: Featured in 3 comparisons

Key features

Helpdesk built around Shopify: order history beside every ticket
Edit orders, refund and cancel from inside a ticket
One inbox for email, live chat, SMS, social and voice
AI Agent for FAQs and order questions, with actions you control
Rules, macros and auto-tagging for repetitive tickets

Pros

Deepest order actions of this group: edit, refund and cancel in the ticket
Not priced per seat; Basic and up allow up to 500 agents
Covers chat, email, SMS, social and voice in one place
Starter plan at $10/month for very small stores

Cons

Ticket-based billing makes costs hard to predict in busy seasons
AI Agent interactions are charged and also count as tickets
No free plan; the jump from Basic ($60) to Pro ($360) is steep

Gorgias in our comparisons

E-commerce

Best Live Chat for Shopify

Pick Tidio for most Shopify stores: a free plan, paid plans from $29/month and refunds or cancellations from the chat. Pick Gorgias once support volume grows, or Shopify Inbox if you want free chat only.

Marcus WilliamsUpdated October 2026

Customer Support

Freshdesk alternatives

Stay with Freshdesk if you want low-cost email ticketing. Move to Zendesk for full omnichannel at scale, Help Scout for a simple personal inbox, or Zoho Desk for the lowest price.

Marcus WilliamsUpdated October 2026

Customer Support

Zendesk alternatives

Pick Freshdesk for Zendesk-style ticketing at a lower price with the first 500 AI sessions included. Stay with Zendesk if you need every channel in one suite and can budget for per-resolution AI.

Marcus WilliamsUpdated October 2026