Gorgias
Entry plan
Flat price, whole team$10.00
× 12 months$120.00
Per year
$1.00 per person / mo
$120
Gorgias vs Re:amaze
Compare with for .
Gorgias
71%
match · $120/yr
Re:amaze
24%
match · $3,480/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Re:amaze
Entry plan
$29.00 × 10 seats$290.00
× 12 months$3,480.00
Per year
$29.00 per person / mo
$3,480
Gorgias
From $10
G2 4.6 · 582 reviewsGrowing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin.
vs
Re:amaze
From $29
Merchants running more than one Shopify store, or small teams that want order editing in chat at a modest per-seat price.
Side by side
| Gorgias | Re:amaze | |
|---|---|---|
| Pricing | From $10/month (50 tickets); Basic $60/month ($50/month billed annually) | From $29/user/month ($26.10 billed annually), or $59/month flat |
| G2 Rating | 4.6 (582 reviews) | Not yet verified |
| Best For | Growing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin. | Merchants running more than one Shopify store, or small teams that want order editing in chat at a modest per-seat price. |
Pros and cons
Gorgias
Pros
- Deepest order actions of this group: edit, refund and cancel in the ticket
- Not priced per seat; Basic and up allow up to 500 agents
- Covers chat, email, SMS, social and voice in one place
- Starter plan at $10/month for very small stores
Cons
- Ticket-based billing makes costs hard to predict in busy seasons
- AI Agent interactions are charged and also count as tickets
- No free plan; the jump from Basic ($60) to Pro ($360) is steep
Re:amaze
Pros
- Can create and edit Shopify orders from support chats
- Unlimited brands from the Pro plan, useful for several stores
- Lowest published per-resolution AI rate in this group ($0.85)
- Flat $59 Starter plan for teams with many part-time agents
Cons
- Per-seat pricing adds up as the team grows
- Starter is capped at 500 responded conversations a month
- Re:amaze AI is labeled beta on the pricing page
- SMS and voice need Pro or Plus
Marcus Williams