Tidio
Entry plan
Flat price, whole team$24.17
× 12 months$290.04
Per year
$2.42 per person / mo
$290
Tidio vs Re:amaze
Compare with for .
Tidio
71%
match · $290/yr
Re:amaze
26%
match · $3,480/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Re:amaze
Entry plan
$29.00 × 10 seats$290.00
× 12 months$3,480.00
Per year
$29.00 per person / mo
$3,480
Tidio
From $29Free plan
Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later.
vs
Re:amaze
From $29
Merchants running more than one Shopify store, or small teams that want order editing in chat at a modest per-seat price.
Side by side
| Tidio | Re:amaze | |
|---|---|---|
| Pricing | Free plan; paid from $29/month ($24.17/month billed annually) | From $29/user/month ($26.10 billed annually), or $59/month flat |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later. | Merchants running more than one Shopify store, or small teams that want order editing in chat at a modest per-seat price. |
Pros and cons
Tidio
Pros
- Real free plan with 50 conversations a month and 10 seats
- Order view, refunds, cancellations and address edits from the inbox
- Pricing is per conversation volume, not per seat
- Lyro AI can be bought separately in small blocks
Cons
- Billing is based on conversation volume, so busy months push you into higher tiers
- Lyro is a separate add-on with its own conversation quota
- Higher tiers (Plus, Premium) jump to $300/month and quote-based pricing
Re:amaze
Pros
- Can create and edit Shopify orders from support chats
- Unlimited brands from the Pro plan, useful for several stores
- Lowest published per-resolution AI rate in this group ($0.85)
- Flat $59 Starter plan for teams with many part-time agents
Cons
- Per-seat pricing adds up as the team grows
- Starter is capped at 500 responded conversations a month
- Re:amaze AI is labeled beta on the pricing page
- SMS and voice need Pro or Plus
Marcus Williams