Shopify Inbox
Free
Free to use$0.00
Per year
$0
Free to start
Shopify Inbox vs Re:amaze
Compare with for .
Shopify Inbox
71%
match · $0/yr
Re:amaze
23%
match · $3,480/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Re:amaze
Entry plan
$29.00 × 10 seats$290.00
× 12 months$3,480.00
Per year
$29.00 per person / mo
$3,480
Shopify Inbox
From FreeFree plan
Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin.
vs
Re:amaze
From $29
Merchants running more than one Shopify store, or small teams that want order editing in chat at a modest per-seat price.
Side by side
| Shopify Inbox | Re:amaze | |
|---|---|---|
| Pricing | Free | From $29/user/month ($26.10 billed annually), or $59/month flat |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin. | Merchants running more than one Shopify store, or small teams that want order editing in chat at a modest per-seat price. |
Pros and cons
Shopify Inbox
Pros
- Free, made by Shopify, no extra billing
- Inbox agent is free and replies in the customer's language
- Pulls catalog, inventory and policies automatically
- Built-in analytics such as orders assisted and buyer satisfaction
Cons
- Works only in your online store's chat widget, not email or social
- No refunds, cancellations or order edits from the chat
- Order details only show for signed-in customers; legacy customer accounts are not supported by the agent
- Not available on the Shopify Starter plan
Re:amaze
Pros
- Can create and edit Shopify orders from support chats
- Unlimited brands from the Pro plan, useful for several stores
- Lowest published per-resolution AI rate in this group ($0.85)
- Flat $59 Starter plan for teams with many part-time agents
Cons
- Per-seat pricing adds up as the team grows
- Starter is capped at 500 responded conversations a month
- Re:amaze AI is labeled beta on the pricing page
- SMS and voice need Pro or Plus
Marcus Williams