Tidio
Entry plan
Flat price, whole team$24.17
× 12 months$290.04
Per year
$2.42 per person / mo
$290
Tidio vs Shopify Inbox
Compare with for .
Tidio
45%
match · $290/yr
Shopify Inbox
71%
match · $0/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Shopify Inbox
Free
Free to use$0.00
Per year
$0
Free to start
Tidio
From $29Free plan
Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later.
vs
Shopify Inbox
From FreeFree plan
Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin.
Side by side
| Tidio | Shopify Inbox | |
|---|---|---|
| Pricing | Free plan; paid from $29/month ($24.17/month billed annually) | Free |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later. | Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin. |
Pros and cons
Tidio
Pros
- Real free plan with 50 conversations a month and 10 seats
- Order view, refunds, cancellations and address edits from the inbox
- Pricing is per conversation volume, not per seat
- Lyro AI can be bought separately in small blocks
Cons
- Billing is based on conversation volume, so busy months push you into higher tiers
- Lyro is a separate add-on with its own conversation quota
- Higher tiers (Plus, Premium) jump to $300/month and quote-based pricing
Shopify Inbox
Pros
- Free, made by Shopify, no extra billing
- Inbox agent is free and replies in the customer's language
- Pulls catalog, inventory and policies automatically
- Built-in analytics such as orders assisted and buyer satisfaction
Cons
- Works only in your online store's chat widget, not email or social
- No refunds, cancellations or order edits from the chat
- Order details only show for signed-in customers; legacy customer accounts are not supported by the agent
- Not available on the Shopify Starter plan
Marcus Williams