Shopify Inbox
Free
Free to use$0.00
Per year
$0
Free to start
Shopify Inbox vs Crisp
Compare with for .
Shopify Inbox
71%
match · $0/yr
Crisp
41%
match · $540/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Crisp
Entry plan
Flat price, whole team$45.00
× 12 months$540.00
Per year
$4.50 per person / mo
$540
Shopify Inbox
From FreeFree plan
Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin.
vs
Crisp
From $45Free plan
Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent.
Side by side
| Shopify Inbox | Crisp | |
|---|---|---|
| Pricing | Free | Free plan (2 seats); paid from $45/month per workspace |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small Shopify stores that want free, native chat and a free AI sales assistant, and handle refunds and order changes in the Shopify admin. | Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent. |
Pros and cons
Shopify Inbox
Pros
- Free, made by Shopify, no extra billing
- Inbox agent is free and replies in the customer's language
- Pulls catalog, inventory and policies automatically
- Built-in analytics such as orders assisted and buyer satisfaction
Cons
- Works only in your online store's chat widget, not email or social
- No refunds, cancellations or order edits from the chat
- Order details only show for signed-in customers; legacy customer accounts are not supported by the agent
- Not available on the Shopify Starter plan
Crisp
Pros
- Free plan includes Shopify data sync
- Flat workspace price: 4 seats for $45, 10 seats for $95
- No conversation caps on human chats, per Crisp's pricing page
- AI agent can update a shipping address while the order is still editable
Cons
- Free plan has only 2 seats and 100 customer profiles
- Price of extra AI credits is not published
- Social and WhatsApp channels start at the $95 Essentials plan
- Smaller Shopify App Store review base than Tidio or Gorgias
Marcus Williams