Tidio
Entry plan
Flat price, whole team$24.17
× 12 months$290.04
Per year
$2.42 per person / mo
$290
Tidio vs Crisp
Compare with for .
Tidio
71%
match · $290/yr
Crisp
57%
match · $540/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Crisp
Entry plan
Flat price, whole team$45.00
× 12 months$540.00
Per year
$4.50 per person / mo
$540
Tidio
From $29Free plan
Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later.
vs
Crisp
From $45Free plan
Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent.
Side by side
| Tidio | Crisp | |
|---|---|---|
| Pricing | Free plan; paid from $29/month ($24.17/month billed annually) | Free plan (2 seats); paid from $45/month per workspace |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small and mid-sized Shopify stores that want a free start, cheap paid tiers and order actions inside the chat window, with an AI agent they can add later. | Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent. |
Pros and cons
Tidio
Pros
- Real free plan with 50 conversations a month and 10 seats
- Order view, refunds, cancellations and address edits from the inbox
- Pricing is per conversation volume, not per seat
- Lyro AI can be bought separately in small blocks
Cons
- Billing is based on conversation volume, so busy months push you into higher tiers
- Lyro is a separate add-on with its own conversation quota
- Higher tiers (Plus, Premium) jump to $300/month and quote-based pricing
Crisp
Pros
- Free plan includes Shopify data sync
- Flat workspace price: 4 seats for $45, 10 seats for $95
- No conversation caps on human chats, per Crisp's pricing page
- AI agent can update a shipping address while the order is still editable
Cons
- Free plan has only 2 seats and 100 customer profiles
- Price of extra AI credits is not published
- Social and WhatsApp channels start at the $95 Essentials plan
- Smaller Shopify App Store review base than Tidio or Gorgias
Related comparisons
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Marcus WilliamsUpdated October 2026
Best Live Chat for Shopify
Pick Tidio for most Shopify stores: a free plan, paid plans from $29/month and refunds or cancellations from the chat. Pick Gorgias once support volume grows, or Shopify Inbox if you want free chat only.
+1
Marcus WilliamsUpdated October 2026Customer SupportMarcus WilliamsUpdated October 2026
Best Live Chat Software for Small Business
Pick Tidio for a free or low-cost start with AI you can add later. Pick tawk.to if the budget is zero, or Crisp for a flat price that covers a team of up to 10.
+2
Marcus WilliamsUpdated October 2026