Gorgias
Entry plan
Flat price, whole team$10.00
× 12 months$120.00
Per year
$1.00 per person / mo
$120
Gorgias vs Crisp
Compare with for .
Gorgias
71%
match · $120/yr
Crisp
47%
match · $540/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Crisp
Entry plan
Flat price, whole team$45.00
× 12 months$540.00
Per year
$4.50 per person / mo
$540
Gorgias
From $10
G2 4.6 · 582 reviewsGrowing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin.
vs
Crisp
From $45Free plan
Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent.
Side by side
| Gorgias | Crisp | |
|---|---|---|
| Pricing | From $10/month (50 tickets); Basic $60/month ($50/month billed annually) | Free plan (2 seats); paid from $45/month per workspace |
| G2 Rating | 4.6 (582 reviews) | Not yet verified |
| Best For | Growing Shopify brands with steady support volume that want a full helpdesk where agents and AI can act on orders without opening the Shopify admin. | Small Shopify teams that want a predictable flat monthly price for several seats, with order context in the inbox and a usage-capped AI agent. |
Pros and cons
Gorgias
Pros
- Deepest order actions of this group: edit, refund and cancel in the ticket
- Not priced per seat; Basic and up allow up to 500 agents
- Covers chat, email, SMS, social and voice in one place
- Starter plan at $10/month for very small stores
Cons
- Ticket-based billing makes costs hard to predict in busy seasons
- AI Agent interactions are charged and also count as tickets
- No free plan; the jump from Basic ($60) to Pro ($360) is steep
Crisp
Pros
- Free plan includes Shopify data sync
- Flat workspace price: 4 seats for $45, 10 seats for $95
- No conversation caps on human chats, per Crisp's pricing page
- AI agent can update a shipping address while the order is still editable
Cons
- Free plan has only 2 seats and 100 customer profiles
- Price of extra AI credits is not published
- Social and WhatsApp channels start at the $95 Essentials plan
- Smaller Shopify App Store review base than Tidio or Gorgias
Marcus Williams