Customer Support
LiveChat
From $19
Sales-minded small businesses and e-commerce shops that want a polished, mature chat tool with proactive campaigns and strong Shopify and WordPress integrations, and are fine paying per agent.
Quick overview
- Pricing
- From $19/user/month (annual) or $25 monthly
- Plans
- No free plan; 14-day free trial, no credit card. Essential $19/user/month billed annually ($25 monthly): 1 AI Agent, 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns. Growth $79/user/month billed annually ($99 monthly): 10 AI Agents, 200 AI resolutions, unlimited chat history, chat supervision, team reports. Enterprise is custom. Extra AI resolutions are $49.50 per 50. The product is now marketed as Text by LiveChat.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Chat and omnichannel inbox (website, WhatsApp, Messenger, Instagram) with ticketing
- AI Agent and AI Copilot reply suggestions included on every plan, with monthly resolution limits
- Proactive campaigns and live visitor tracking
- Shopify selling tools such as cart preview and order status
- 200+ integrations including Shopify, WordPress, WooCommerce and Klaviyo
Pros
- Mature, polished agent app from a long-running vendor
- AI Agent included on every plan rather than sold separately
- Large integration catalog covering the main store and CMS platforms
- SOC 2 Type 2, GDPR and CCPA compliance listed on the site
Cons
- No free plan, and per-user pricing adds up for teams of four or more
- Essential caps AI resolutions at 10 a month and live visitor tracking at 50
- The jump from Essential ($19) to Growth ($79) per user is steep
Marcus Williams