Tidio
Entry plan
Flat price, whole team$24.17
× 12 months$290.04
Per year
$2.42 per person / mo
$290
Tidio vs LiveChat
Compare with for .
Tidio
71%
match · $290/yr
LiveChat
28%
match · $2,280/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
LiveChat
Entry plan
$19.00 × 10 seats$190.00
× 12 months$2,280.00
Per year
$19.00 per person / mo
$2,280
Tidio
From $29Free plan
Small businesses and online stores that want a free or low-cost live chat they can install in an afternoon, with the option to add an AI agent and simple automations as volume grows.
vs
LiveChat
From $19
Sales-minded small businesses and e-commerce shops that want a polished, mature chat tool with proactive campaigns and strong Shopify and WordPress integrations, and are fine paying per agent.
Side by side
| Tidio | LiveChat | |
|---|---|---|
| Pricing | Free; Starter $29/month ($24.17/month billed annually) | From $19/user/month (annual) or $25 monthly |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small businesses and online stores that want a free or low-cost live chat they can install in an afternoon, with the option to add an AI agent and simple automations as volume grows. | Sales-minded small businesses and e-commerce shops that want a polished, mature chat tool with proactive campaigns and strong Shopify and WordPress integrations, and are fine paying per agent. |
Pros and cons
Tidio
Pros
- Real free plan with 10 seats, so a whole small team can try it
- Pricing is per conversation volume, not per seat, which suits small teams with several part-time responders
- Lyro AI and Flows let you automate common questions without code
- Starter plan is cheap at $29/month (less on annual billing)
Cons
- Billable conversation caps (50 free, 100 on Starter) are easy to outgrow on a busy site
- Lyro AI and Flows volume beyond the small included amounts are paid add-ons
- Advanced analytics, permissions and auto-assignment need the Growth plan
LiveChat
Pros
- Mature, polished agent app from a long-running vendor
- AI Agent included on every plan rather than sold separately
- Large integration catalog covering the main store and CMS platforms
- SOC 2 Type 2, GDPR and CCPA compliance listed on the site
Cons
- No free plan, and per-user pricing adds up for teams of four or more
- Essential caps AI resolutions at 10 a month and live visitor tracking at 50
- The jump from Essential ($19) to Growth ($79) per user is steep
Marcus Williams