Customer Support
tawk.to
From FreeFree plan
Very small businesses, nonprofits and side projects that want capable live chat for $0 and can live with tawk.to branding or pay $29/month to remove it.
Quick overview
- Pricing
- Free (optional paid add-ons)
- Plans
- The core live chat, ticketing, knowledge base, chat pages and CRM are free with unlimited team members. Paid add-ons: Whitelabel (remove tawk.to branding) $29/month per property; AI Assist from $29/month (a forever-free tier covers limited volume); Voice Agents from $49/month plus usage; Data Enrichment from $59/month. You can also hire tawk.to chat agents for $1/hour.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- Free live chat with unlimited team members and chat history
- Ticketing, knowledge base, chat pages and CRM included free
- Apps for iOS, Android, macOS and Windows
- Smart triggers on URL, behaviour or referrer, plus canned shortcuts
- Optional AI Assist, Whitelabel and Voice Agents add-ons
Pros
- Free with unlimited agents, which no other tool here matches
- Ticketing, knowledge base and CRM are free too
- Native apps on desktop and mobile
- Pay only for what you add (branding removal, AI, voice)
Cons
- Free widget shows tawk.to branding unless you buy Whitelabel ($29/month per property)
- AI Assist beyond the limited free tier is a paid add-on
- Fewer advanced reporting and workflow controls than paid tools
Marcus Williams