Document360
Sales quote
No public priceask sales
Per year
Quote
Quoted by workspaces, languages and editors
Document360 vs Help Scout
Compare with for .
Document360
47%
match · quote
Help Scout
68%
match · $3,000/yr
Help Scout is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchWhat matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Help Scout
Standard
$25.00 × 10 seats$250.00
× 12 months$3,000.00
Per year
$25.00 per person / mo
$3,000
List price; annual billing saves up to 16%
Document360
From Custom
G2 4.7 · 547 reviewsDocumentation and support teams with several writers who need review and approval before publishing, multiple languages, public and private content, and enterprise security such as SSO and SCIM.
vs
Help Scout
From $25Free plan
G2 4.4 · 431 reviewsSmall support teams that want a friendly help desk and a straightforward knowledge base in one subscription.
Side by side
 Document360 |  Help Scout | |
|---|---|---|
| Pricing | Custom pricing (quote-based); 14-day trial | Free (up to 5 users); paid from $25/user/month (annual) or $30 monthly |
| G2 Rating | 4.7 (547 reviews) | 4.4 (431 reviews) |
| Best For | Documentation and support teams with several writers who need review and approval before publishing, multiple languages, public and private content, and enterprise security such as SSO and SCIM. | Small support teams that want a friendly help desk and a straightforward knowledge base in one subscription. |
Pros and cons
Document360
Pros
- Deepest content-operations toolkit here: workflows, review reminders, reusable blocks, glossary
- Handles public help centers and private internal knowledge bases
- Standard migration, onboarding and a success manager included in most quotes
- States SOC 2 Type II and ISO 27001, with data residency options
Cons
- No public prices: every plan is quote-based
- No free plan since November 2024 (14-day trial only)
- AI chatbot and AI Premium Suite tools cost extra
Help Scout
Pros
- Free plan for up to 5 users with one Docs site
- Knowledge base and help desk in one subscription
- Multiple Docs sites from Standard
- Beacon widget puts articles inside your site or app
Cons
- Free plan caps Docs at 10 articles
- Fewer documentation-team tools (approvals, reusable snippets) than dedicated platforms
- Docs is not sold on its own; you pay per help desk user
Sarah Chen