Nextiva vs 8x8
Compare with for .
Nextiva is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchFine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
No public price
Nextiva
Small and mid-size businesses that text customers a lot and are willing to sign a 12-month term, or that want a shared customer inbox and a contact center path from one vendor.
8x8
Mid-size and larger organizations, often with staff in several countries, that want phone, video, chat and a contact center from one vendor and are fine buying through sales.
Side by side
| Nextiva | 8x8 | |
|---|---|---|
| Pricing | From $15/user/month (12-month term) | Quote only (contact sales) |
| G2 Rating | Not yet verified | 4.2 (941 reviews) |
| Best For | Small and mid-size businesses that text customers a lot and are willing to sign a 12-month term, or that want a shared customer inbox and a contact center path from one vendor. | Mid-size and larger organizations, often with staff in several countries, that want phone, video, chat and a contact center from one vendor and are fine buying through sales. |
Pros and cons
Nextiva
Pros
- Per-user text allowances instead of one pooled account limit
- Unlimited texting on Scale
- Toll-free minutes included on Engage and Scale
- Contact center tiers on the same platform when you outgrow a phone system
Cons
- The $15 and $25 prices need a 12-month or longer term
- Engage and Scale are sold through a sales demo, not online
- Core puts call recording, toll-free and CRM integrations behind add-ons with no listed prices
8x8
Pros
- Phone system and contact center share one platform
- Native phone service in 50+ countries
- AI features included in 8x8 Work without a separate AI tier
- Integrations with Salesforce, Zendesk, Microsoft Dynamics 365 and Google Workspace
Cons
- No public prices: every product is quote only
- No free plan or free trial shown on its pricing page
- Too much process for a small team that just wants to sign up and start calling
Related comparisons
Dialpad alternatives
Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.
RingCentral alternatives
Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.