Nextiva
Small and mid-size businesses that are happy to sign a 12-month term and want phone, video, texting, reviews and social messages under one bill.
Quick overview
- Pricing
- From $15/user/month (12-month term)
- Plans
- No free plan and no advertised free trial. Core $15/user/month with a 12-month or longer term ($23 month to month); Engage $25/user/month with a term ($50 month to month); Scale $75/user/month either way. Annual pricing is for businesses with 1 to 100 employees. Only Core can be bought online; Engage and Scale go through a sales demo.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 3 comparisons
Key features
- Voice, video meetings, SMS and team chat in one app on every small-business plan
- Auto-attendant, call menus, call routing and voicemail transcription
- Toll-free number with up to 2,000 free minutes on Engage and up to 10,000 on Scale
- Shared inbox plus social media and online review management (Google, Yelp, TripAdvisor)
- XBert AI employee and contact center tiers for teams that grow into them
Pros
- Core matches the lowest per-user price here when you sign a 12-month term
- Reviews and social inboxes sit next to phone and SMS
- 24/7 support by phone, email and chat
- Clear path to a contact center later
Cons
- Month-to-month Core costs $23 per user, not $15
- Core caps texting at 100 texts per user per month and puts toll-free, recording and CRM behind add-ons with no listed price
- No free trial advertised, and Engage and Scale require a sales demo
Nextiva in our comparisons
Best VoIP for Small Business
Pick Quo if you want simple per-user pricing, unlimited US and Canada texting and no contract. Pick Dialpad for AI call notes on an annual plan, or RingCentral if you are growing or run several locations.
Sarah ChenUpdated October 2026Dialpad alternatives
Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.
Sarah ChenUpdated October 2026RingCentral alternatives
Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.
Sarah ChenUpdated October 2026