8x8

Mid-size and larger organizations, often with staff in several countries, that want phone, video, chat and a contact center from one vendor and are fine buying through sales.

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Quick overview

Pricing: Quote only (contact sales)
Plans: 8x8 does not publish prices. Its pricing page lists 8x8 Work (phone, video and chat), Contact Center and 8x8 Engage, each with Request a Quote or Chat with Sales. No free plan or free trial is shown.
G2 rating: 4.2 / 5.0
Comparisons: Featured in 2 comparisons

Key features

Calls, video meetings, team messaging and file sharing in 8x8 Work
Native phone service in 50+ countries
99.999% uptime SLA across calls, meetings and contact center
Phone system and 8x8 Contact Center on one platform with a shared data model
AI built in with no separate tier, plus AI Studio for custom voice and digital agents

Pros

Phone system and contact center share one platform
Native phone service in 50+ countries
AI features included in 8x8 Work without a separate AI tier
Integrations with Salesforce, Zendesk, Microsoft Dynamics 365 and Google Workspace

Cons

No public prices: every product is quote only
No free plan or free trial shown on its pricing page
Too much process for a small team that just wants to sign up and start calling

8x8 in our comparisons

Team Communication

Dialpad alternatives

Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.

Sarah ChenUpdated October 2026

Team Communication

RingCentral alternatives

Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.

Sarah ChenUpdated October 2026