Dialpad
Small teams that pay annually and want AI call transcripts and summaries at the lowest entry price, especially Google Workspace users.
Quick overview
- Pricing
- From $15/user/month (annual)
- Plans
- No free plan. Dialpad Connect Standard $15/user/month billed annually ($27 monthly); Pro $25/user/month billed annually ($35 monthly); Enterprise is contact sales. 14-day free trial. US toll-free numbers cost $15/month on an annual plan or $17/month on a monthly plan, plus $0.02/minute inbound. No refunds on annual purchases.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 3 comparisons
Key features
- AI transcripts and AI Recaps (post-call summaries) built into every Connect plan
- Unlimited calling in the US and Canada, excluding toll-free
- Departments with IVR and routing (round-robin, longest-idle, fixed order) on every plan
- Dialpad Meetings video included
- Salesforce, HubSpot, Zendesk, Teams, Slack, Zapier and APIs on Pro
Pros
- $15 per user on annual billing with AI transcripts and summaries included
- Call routing with IVR on the entry plan
- Google Workspace integration on Standard
- Free porting of US and Canadian numbers
Cons
- Monthly billing on Standard is $27 per user, nearly double the annual price
- Only 250 outbound texts pooled for the whole account on Connect
- No refunds on annual purchases
Dialpad in our comparisons
Best VoIP for Small Business
Pick Quo if you want simple per-user pricing, unlimited US and Canada texting and no contract. Pick Dialpad for AI call notes on an annual plan, or RingCentral if you are growing or run several locations.
Sarah ChenUpdated October 2026Dialpad alternatives
Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.
Sarah ChenUpdated October 2026RingCentral alternatives
Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.
Sarah ChenUpdated October 2026