RingCentral
Small businesses that expect to grow, run more than one location, or live in Microsoft Teams, and want phone, video and chat from one large vendor.
Quick overview
- Pricing
- From $20/user/month (annual)
- Plans
- No free plan. RingEX Core $20/user/month billed annually ($30 monthly); RingEX Advanced $25/user/month billed annually ($35 monthly). The two AI Customer Engagement Bundles are contact sales, and so is any account over 100 users. 14-day free trial. Taxes and regulatory fees are added on top.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 3 comparisons
Key features
- Unlimited US and Canada calling on every RingEX plan
- Multi-level auto attendant, call queues and shared lines
- Video meetings up to 300 participants and team messaging in the same app
- AI Assistant for call transcripts, notes and summaries included on all plans
- 99.999% uptime SLA and integrated calling for Microsoft Teams
Pros
- Full phone system features (IVR, queues, multi-site on Advanced) at small-business prices
- AI Assistant transcripts and summaries included, not an add-on
- Strong Microsoft Teams calling integration
- Room to grow into contact center and AI bundles without switching vendors
Cons
- Only 25 business texts per user per month on Core
- Texting registration fees are passed through, with a 3-month minimum per campaign
- Monthly billing costs $10 per user more than annual
RingCentral in our comparisons
Best VoIP for Small Business
Pick Quo if you want simple per-user pricing, unlimited US and Canada texting and no contract. Pick Dialpad for AI call notes on an annual plan, or RingCentral if you are growing or run several locations.
Sarah ChenUpdated October 2026Dialpad alternatives
Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.
Sarah ChenUpdated October 2026RingCentral alternatives
Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.
Sarah ChenUpdated October 2026