RingCentral vs 8x8
Compare with for .
RingCentral is the better fit.
It publishes its prices; the other needs a sales quote.
How we work out the matchFine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
No public price
RingCentral
Teams leaving Dialpad that want one larger vendor for phone, video and chat, a smaller monthly-billing gap, and an upgrade path to AI receptionist and contact center.
8x8
Mid-size and larger organizations, often with staff in several countries, that want phone, video, chat and a contact center from one vendor and are fine buying through sales.
Side by side
| RingCentral | 8x8 | |
|---|---|---|
| Pricing | From $20/user/month (annual) | Quote only (contact sales) |
| G2 Rating | Not yet verified | 4.2 (941 reviews) |
| Best For | Teams leaving Dialpad that want one larger vendor for phone, video and chat, a smaller monthly-billing gap, and an upgrade path to AI receptionist and contact center. | Mid-size and larger organizations, often with staff in several countries, that want phone, video, chat and a contact center from one vendor and are fine buying through sales. |
Pros and cons
RingCentral
Pros
- Monthly billing costs $10/user more than annual, a smaller gap than Dialpad Standard
- AI Assistant for calls and messages is included on Core
- 99.999% uptime SLA on every plan
- Clear add-on path: AI Receptionist from $39/month and RingCX contact center from $65/user
Cons
- Core includes only 25 SMS per user per month
- CRM integrations and automatic call recording start on Advanced
- Taxes and regulatory fees are added on top of plan prices
8x8
Pros
- Phone system and contact center share one platform
- Native phone service in 50+ countries
- AI features included in 8x8 Work without a separate AI tier
- Integrations with Salesforce, Zendesk, Microsoft Dynamics 365 and Google Workspace
Cons
- No public prices: every product is quote only
- No free plan or free trial shown on its pricing page
- Too much process for a small team that just wants to sign up and start calling
Related comparisons
Dialpad alternatives
Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.
RingCentral alternatives
Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.