RingCentral vs Dialpad
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What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
RingCentral
Small businesses that expect to grow, run more than one location, or live in Microsoft Teams, and want phone, video and chat from one large vendor.
Dialpad
Small teams that pay annually and want AI call transcripts and summaries at the lowest entry price, especially Google Workspace users.
Side by side
| RingCentral | Dialpad | |
|---|---|---|
| Pricing | From $20/user/month (annual) | From $15/user/month (annual) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | Small businesses that expect to grow, run more than one location, or live in Microsoft Teams, and want phone, video and chat from one large vendor. | Small teams that pay annually and want AI call transcripts and summaries at the lowest entry price, especially Google Workspace users. |
Pros and cons
RingCentral
Pros
- Full phone system features (IVR, queues, multi-site on Advanced) at small-business prices
- AI Assistant transcripts and summaries included, not an add-on
- Strong Microsoft Teams calling integration
- Room to grow into contact center and AI bundles without switching vendors
Cons
- Only 25 business texts per user per month on Core
- Texting registration fees are passed through, with a 3-month minimum per campaign
- Monthly billing costs $10 per user more than annual
Dialpad
Pros
- $15 per user on annual billing with AI transcripts and summaries included
- Call routing with IVR on the entry plan
- Google Workspace integration on Standard
- Free porting of US and Canadian numbers
Cons
- Monthly billing on Standard is $27 per user, nearly double the annual price
- Only 250 outbound texts pooled for the whole account on Connect
- No refunds on annual purchases
Related comparisons
Best VoIP for Small Business
Pick Quo if you want simple per-user pricing, unlimited US and Canada texting and no contract. Pick Dialpad for AI call notes on an annual plan, or RingCentral if you are growing or run several locations.
Dialpad alternatives
Stay on Dialpad if you pay annually and text lightly. Leaving? Pick Zoom Phone for cheap monthly billing, Quo for texting, RingCentral for a broader platform, Aircall for sales and support, and 8x8 for a full contact center.
RingCentral alternatives
Switch to Dialpad if RingCentral costs too much for what you use. Pick Quo if your team texts customers every day, Nextiva if a contract is holding you back, and Aircall if you run a sales or support team.