Refiner
Entry plan
Flat price, whole team$149.00
× 12 months$1,788.00
Per year
$14.90 per person / mo
$1,788
Refiner vs Retently
Compare with for .
Refiner
59%
match · $1,788/yr
Retently
59%
match · $1,188/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Retently
Ecommerce
Flat price, whole team$99.00
× 12 months$1,188.00
Per year
$9.90 per person / mo
$1,188
Refiner
From $149Free plan
SaaS, fintech and app teams running in-app NPS targeted by user behavior, who want unlimited responses.
vs
Retently
From $99
Ecommerce and B2B companies that want a dedicated NPS, CSAT and CES platform with follow-up workflows.
Side by side
| Refiner | Retently | |
|---|---|---|
| Pricing | Free plan; paid from $149/month or $1,490/year at 5,000 MAU | From $99/month (Ecommerce Basic) |
| G2 Rating | Not yet verified | Not yet verified |
| Best For | SaaS, fintech and app teams running in-app NPS targeted by user behavior, who want unlimited responses. | Ecommerce and B2B companies that want a dedicated NPS, CSAT and CES platform with follow-up workflows. |
Pros and cons
Refiner
Pros
- Unlimited responses on paid plans
- Strong event and trait targeting
- Native mobile SDKs
- Unlimited team members
Cons
- Event targeting and CRM integrations need Growth
- Cost rises with active users
- Less suited to businesses without an app
Retently
Pros
- Focused only on NPS, CSAT and CES
- Email, SMS and in-app channels
- Company-level scores for B2B
- Workflows and AI routing for follow-up
Cons
- Meters surveys sent, not responses
- Salesforce on Enterprise only
- Storage fee for large histories
- B2B prices not shown on the readable page
Emily Rodriguez