Form & Survey
Retently
From $99
Ecommerce and B2B companies that want a dedicated NPS, CSAT and CES platform with follow-up workflows.
Quick overview
- Pricing
- From $99/month (Ecommerce Basic)
- Plans
- Ecommerce Basic: $99/month, 2,500 surveys/month, 10 campaigns, 3 seats. Ecommerce Pro: $299/month, 20,000 surveys/month, 10 seats, API and MCP server. Enterprise: contact sales, adds Salesforce. Yearly billing saves 10%. B2B plans are on a separate tab (prices not confirmed). Plans meter surveys sent, not responses; extra $100/month per 100,000 stored responses. 14-day free trial, no card.
- G2 rating
- Not yet verified
- Comparisons
- Featured in 1 comparison
Key features
- NPS, CSAT and CES on every plan
- Email, SMS, in-app, link, embed, kiosk and feedback button surveys
- Automated response workflows and AI routing
- Company-level CX scores on B2B plans
- Shopify, Gorgias, Zendesk, HubSpot, Pipedrive, Intercom and Slack integrations
Pros
- Focused only on NPS, CSAT and CES
- Email, SMS and in-app channels
- Company-level scores for B2B
- Workflows and AI routing for follow-up
Cons
- Meters surveys sent, not responses
- Salesforce on Enterprise only
- Storage fee for large histories
- B2B prices not shown on the readable page
Emily Rodriguez