Retently
Ecommerce
Flat price, whole team$99.00
× 12 months$1,188.00
Per year
$9.90 per person / mo
$1,188
Retently vs Simplesat
Compare with for .
Retently
59%
match · $1,188/yr
Simplesat
67%
match · $1,428/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Simplesat
Entry plan
Flat price, whole team$119.00
× 12 months$1,428.00
Per year
$11.90 per person / mo
$1,428
Retently
From $99
Ecommerce and B2B companies that want a dedicated NPS, CSAT and CES platform with follow-up workflows.
vs
Simplesat
From $119
G2 4.8 · 166 reviewsSupport and CX teams that want NPS and CSAT tied to help desk tickets with clear per-response prices.
Side by side
| Retently | Simplesat | |
|---|---|---|
| Pricing | From $99/month (Ecommerce Basic) | From $119/month billed annually ($149 monthly) |
| G2 Rating | Not yet verified | 4.8 (166 reviews) |
| Best For | Ecommerce and B2B companies that want a dedicated NPS, CSAT and CES platform with follow-up workflows. | Support and CX teams that want NPS and CSAT tied to help desk tickets with clear per-response prices. |
Pros and cons
Retently
Pros
- Focused only on NPS, CSAT and CES
- Email, SMS and in-app channels
- Company-level scores for B2B
- Workflows and AI routing for follow-up
Cons
- Meters surveys sent, not responses
- Salesforce on Enterprise only
- Storage fee for large histories
- B2B prices not shown on the readable page
Simplesat
Pros
- Clear published prices
- Charged per response, not per send
- Deep help desk integrations
- Agents need no paid seats
Cons
- Not built for in-app product NPS
- Salesforce and topic detection need Pro
- Multi-language surveys need Premium
Emily Rodriguez