Lyssna

From $166Free planG2 4.5 · 189 reviews

Small and mid-size product teams that want published prices, a free plan and quick unmoderated tests, IA tests and interviews in one tool.

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Quick overview

Pricing: Free; Growth $166/month (billed annually) or $199/month (billed monthly)
Plans: Free: $0, unlimited quick studies, 3 seats, 15 self-recruited test and survey responses, core methods and user interviews; panel access is pay-per-use. Growth: $166/month billed annually ($1,990 a year per the help center) or $199/month billed monthly; 5 seats, unlimited quick studies, 5 in-depth studies per month (60 a year on annual), unlimited self-recruited responses, live website testing, mobile testing (labeled beta), think-aloud recordings, conditional logic, AI follow-up questions and summaries, CSV exports. Enterprise: custom pricing, unlimited seats, custom in-depth studies, SSO, SOC 2 report, observer rooms, Wallets and priority support. Panel responses are billed separately in credits at $1 each: 1 credit per minute of test length per response, +2 credits per participant for a screener, +2 for recordings. Interview recruiting is 60 credits for 15 minutes up to 165 credits for 120 minutes, and the help center says the participant incentive is included in that cost. Bulk discounts: 2,500 credits $2,375, 5,000 credits $4,500, 15,000 credits $12,750. Credits do not expire. No credit card needed for Free or to start Growth.
G2 rating: 4.5 / 5.0
Comparisons: Featured in 1 comparison

Key features

Card sorting, tree testing, first-click, five-second and preference tests
Prototype testing, live website testing and think-aloud recordings
User interviews with scheduling and recruiting
Research panel of 690,000+ panelists with 395+ demographic filters
Credit-based panel pricing published per minute of test length

Pros

Free plan and a self-serve paid plan with prices on the site
Panel cost is predictable: 1 credit ($1) per minute of test length
Wide set of quick methods, including IA tests
Credits do not expire

Cons

Growth caps in-depth studies at 5 a month
SSO and SOC 2 report only on Enterprise
Panel (690,000+ panelists) is smaller than the multi-million panel Maze advertises
Not built as a long-term repository for interview analysis

Lyssna in our comparisons

Analytics & BI

Best User Research Tools

Maze is the best all-round user research tool for product teams, covering prototype tests, surveys, IA tests and interviews with a built-in panel, though paid plans are by quote. Pick Lyssna for published prices, UserTesting for enterprise scale, Lookback for moderated sessions, Optimal for card sorting and tree testing, and Dovetail as your research repository.

Emily RodriguezUpdated October 2026