Analytics & BI
UserTesting
From CustomG2 4.4 · 791 reviews
Enterprises that want a large on-demand panel, fast video feedback and benchmarking across many teams, and can budget for an annual contract.
Quick overview
- Pricing
- Custom pricing (annual subscription, by quote)
- Plans
- No public prices. Three editions: Advanced, Ultimate and Ultimate+. Two plan types: Test-based Consumption (pay by test usage, unlimited users, no per-seat charges) and Team-based Unlimited (unlimited tests within a defined scope). Advanced includes unmoderated tests, surveys, think-out-loud, moderated Live Conversation, screeners, transcripts, sentiment analysis, QXscore and the global panel across 60+ countries. Ultimate adds AI test creation, smart tags, card sorting and tree testing, custom audiences, secure Figma prototype testing and the Insights Hub (Insights Hub is an add-on on Advanced). Ultimate+ includes Team-based Unlimited, the Figma plugin, a dedicated CSM and custom insights services. Trial available on request before an annual subscription; UserTesting also offers a free single test.
- G2 rating
- 4.4 / 5.0
- Comparisons
- Featured in 1 comparison
Key features
- Video think-out-loud tests with a global participant panel in 60+ countries
- Moderated Live Conversation sessions
- QXscore benchmarking (from the UserZoom merger)
- Card sorting, tree testing and Insights Hub on Ultimate
- Enterprise security and compliance (SOC 2, ISO 27001, GDPR, HIPAA)
Pros
- Large participant network and fast turnaround on unmoderated video tests
- Broad method coverage, including QXscore benchmarks
- No per-seat charges on its plan types
- Enterprise security certifications listed on the plans page
Cons
- No published prices; every plan is by quote
- Card sorting, tree testing and AI test creation need Ultimate
- Annual commitment
- More than a small team or startup usually needs
Emily Rodriguez