Agentforce Sales vs Freshsales
Which crm & sales tool is right for you? Compare features, pricing, and user reviews to make the best choice.
Agentforce Sales
From $25Free plan
G2 4.4 · 25,803 reviewsSales teams that need a highly configurable CRM with strong reporting, automation, and an extensive ecosystem—especially mid-market to enterprise organizations with complex processes and multiple stakeholders. (Formerly Salesforce Sales Cloud.)
vs
Freshsales
From $9
G2 4.5 · 1,223 reviewsSMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead.
Side by side
 Agentforce Sales |  Freshsales | |
|---|---|---|
| Pricing | Free Suite $0; paid from $25/user/month | $9/user/month (billed annually) |
| G2 Rating | 4.4 (25,803 reviews) | 4.5 (1,223 reviews) |
| Best For | Sales teams that need a highly configurable CRM with strong reporting, automation, and an extensive ecosystem—especially mid-market to enterprise organizations with complex processes and multiple stakeholders. (Formerly Salesforce Sales Cloud.) | SMBs and mid-market sales teams that want an easy-to-adopt CRM with built-in calling/email, strong pipeline management, and automation without heavy admin overhead. |
Pros and cons
Agentforce Sales
Pros
- Very flexible data model and customization for complex sales processes
- Powerful reporting, dashboards, and forecasting for pipeline visibility
- Large ecosystem (AppExchange) and strong integrations/APIs
- Scales well across teams, regions, and multiple business units
Cons
- Can be expensive as you move up editions and add-ons (e.g., advanced analytics, CPQ, automation)
- Implementation and ongoing administration often require specialized expertise
- UI and feature breadth can feel complex for small teams or simple sales motions
Freshsales
Pros
- Clean UI and quick setup compared to many CRMs
- Strong built-in communications (email + phone) for reps
- Good automation and pipeline customization for SMB needs
- Integrates well with the Freshworks ecosystem and common business tools
Cons
- Advanced customization and reporting can be limited vs. enterprise CRMs
- Some key features are gated behind higher tiers
- Occasional sync/telephony quirks reported depending on region/provider
Marcus Williams