Microsoft Dynamics 365 Sales

Organizations already standardized on Microsoft 365, Teams and Power Platform that want a CRM tied into those tools. Enterprise and Premium suit larger sales teams that need forecasting, territory management and Copilot.

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Quick overview

Pricing: From $65/user/month (paid yearly)
Plans: Dynamics 365 Sales Professional: $65.00/user/month, paid yearly. Sales Enterprise: $105.00/user/month, paid yearly (adds Copilot and agentic features). Sales Premium: $150.00/user/month, paid yearly, Contact us only; includes 1,000 Copilot Credits per user/month. Microsoft Relationship Sales (Sales Enterprise plus LinkedIn Sales Navigator Advanced Plus): variable price, 10-seat minimum, Contact us. Copilot Studio agents need Copilot Credits (pre-purchase or pay-as-you-go) and an Azure subscription. Some features (Power Automate/Power Apps automation, Teams features) require additional licenses. Free trial: 30 days, extendable once by 30 days; no monthly-billing price is listed.
G2 rating: 3.8 / 5.0
Comparisons: Featured in 1 comparison

Key features

Lead, opportunity, account and contact management with product and price lists, quotes, orders and invoices (all plans)
Microsoft 365 interoperation, reporting and dashboards (Sales Professional)
Forecasting, sales goals and territory management (Sales Enterprise)
Copilot features such as opportunity summaries, email and meeting assistance, and conversation intelligence in Teams (Sales Enterprise)
Sales Insights, AI-powered recommended actions and data enrichment, with 1,000 Copilot Credits per user (Sales Premium)

Pros

Works closely with Microsoft 365 and Teams
Sales Enterprise includes forecasting and territory management
Copilot features included from Sales Enterprise
30-day trial that can be extended once

Cons

No free plan and no monthly-billing option listed
Starts at $65/user/month, among the higher entry prices
Agents and some automation need extra Copilot Credits or licenses

Microsoft Dynamics 365 Sales in our comparisons

CRM & Sales

Salesforce alternatives

Stay on Salesforce if you need its customization and ecosystem and can budget for Core or above. Otherwise HubSpot or Dynamics 365 Sales cover larger teams, and Zoho CRM gives forecasting for a fraction of the price.

Marcus WilliamsUpdated October 2026