Klaviyo
Email
Flat price, whole team$20.00
× 12 months$240.00
Per year
$2.00 per person / mo
$240
Up to 500 active profiles
Klaviyo vs Zoho CRM
Compare with for .
Klaviyo
85%
match · $240/yr
Zoho CRM
46%
match · $1,680/yr
What matters most?
Fine-tune
What you'd pay
Entry plan for 10 people, billed yearly where offered. Prices checked Oct 2026.
Smaller bill
Zoho CRM
Standard
$14.00 × 10 seats$140.00
× 12 months$1,680.00
Per year
$14.00 per person / mo
$1,680
Klaviyo
From $20Free plan
G2 4.6 · 1,368 reviewsShopify, WooCommerce and BigCommerce stores where email and SMS drive revenue and support and marketing should share one customer profile.
vs
Zoho CRM
From $14Free plan
G2 4.1 · 2,953 reviewsStores with wholesale or B2B accounts where reps manage quotes, orders and follow-up.
Side by side
 Klaviyo |  Zoho CRM | |
|---|---|---|
| Pricing | Free (250 active profiles); Email from $20/month | Free (3 users); paid from $14/user/month (billed annually) |
| G2 Rating | 4.6 (1,368 reviews) | 4.1 (2,953 reviews) |
| Best For | Shopify, WooCommerce and BigCommerce stores where email and SMS drive revenue and support and marketing should share one customer profile. | Stores with wholesale or B2B accounts where reps manage quotes, orders and follow-up. |
Pros and cons
Klaviyo
Pros
- Deepest store-event data and flow library in this group
- Marketing and support share one customer profile
- Free plan includes flows, segmentation and Helpdesk ticketing
- Over 350 built-in integrations
Cons
- Active-profile billing gets expensive as the list grows
- SMS, Helpdesk, Customer Hub and Personalization each cost extra
- Free plan email support ends after 60 days
- Many moving parts in the price
Zoho CRM
Pros
- Low per-user price and free plan for 3 users
- Shopify orders and products in the CRM
- Inventory, quotes and invoices on Professional
- Highly customizable
Cons
- No built-in consumer email and SMS flows
- Needs a separate marketing tool for retail
- Customization takes time
- Per-user pricing adds up with many staff
Marcus Williams